Tribal Knowledge
The company doesn't own its processes — people do.
This isn't just about those still using pen and paper. It applies to every organisation where the unwritten rule is "Ask John" — the only one who knows how to unblock a process, the only one who remembers the exceptions.
Do you recognise these signs?
- Know-how lives in the heads of a few key individuals
- When the "John" of the moment is absent, the process stops
- No traceability: errors are invisible until they explode
- "We've always done it this way" is the answer to every change proposal
⚠ These organisations cannot scale.